As somebody who worked in retail and had to deal with the different metrics that corporate required you to make, I always hate having to return something to a store. It sucks even more when it wasn't their fault that something had gone wrong.
In today's case though, it kind of was, which makes me feel a little bit better. I still feel bad that within the first five minutes of them opening their doors, they had to have a negative sale. Sure, it was only $13 USD but that is still a poor way to start the day. I always hated when somebody would come in and ruin our metrics by processing a return, even more so when it was done without a receipt or they refused to give their emails even though it was required.
What is your worst retail return story? Why do you usually end up returning things? Do you rather take the loss and just not return it? Do you gift it to somebody else instead? Do you re-sell it online and try to just break even?
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